BSB30115 Certificate III in Business


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This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice to support a team.

Job Roles:

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator


In order to gain the certificate, 12 units must be completed for this qualification, 1 compulsory units and 11 elective units.

The Compulsory Unit Include:

  • BSBWHS302 - Apply Knowledge of WHS legislation in the workplace


The Elective Units Include:

  • BSBCMM301 - Process customer complaints
  • BSBCUS301 - Deliver and monitor a service to customers
  • BSBDIV301 - Work effectively with diversity
  • BSBFLM309 - Support continuous improvement systems
  • BSBINM301 - Organise workplace information
  • BSBADM311 - Maintain business resources
  • BSBWOR301 - Organise personal work priorities and development
  • BSBWRT301 - Write Simple Documents
  • BSBFLM303C - Contribute to effective workplace relations
  • BSBFLM311C - Support a workplace learning environment
  • BSBFLM303 - Contribute to team effectiveness
  • BSBINM302 - Utilise a knowledge management system
  • BSBPRO301 - Recommend products and services
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The electives are not limited to those listed above, they can be selected from a broad range of units for different outcomes, they can be selected to suit the appropriateness of the role. All can be tailored to meet the needs of the workplace position.


You may be eligible for subsidised training

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