Course Description
This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. It is also designed for people who are usually involved in service delivery roles – either in direct client work and/or health and community development projects. The qualification reflects the roles of community services, case management and social housing workers involved in the manager, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.
Why study this course?
Progress your career in the community services sector with this intermediate-level course that will qualify you to work in a diverse range of settings. This qualification will give you the practical skills and knowledge to work with a diverse range of people in community, residential and health care settings. It will also equip you with the foundation skills required to undertake further study in the field.
The Community Services Industry is one of the fastest-growing sectors in Australia with an estimated 50,000+ new jobs to be created within the industry by 2023 (Source: joboutlook.gov.au).
What you will learn
This course will qualify you to work within a community development framework, plan and conduct group activities and work with people from diverse backgrounds. It will enable you to work in a range of roles within the community sector, helping you to enrich the lives of your clients. These roles may range from offering support and basic living assistance to advocation for clients with complex needs. Successful
completion of this course will give you the skills to seek employment in a variety of community services settings, or in social housing.
- Working within a community development framework
- Work legally and ethically
- Confirm client development status
- Facilitate the interests and rights of clients
- Provide advocacy and representation services
- Develop and maintain industry networks and collaborative partnerships
- Use communication to build relationships
- Develop, facilitate and review all aspects of case management
- Work with diverse people
- Manage and promote diversity
Employment Opportunities
Job roles and titles vary across different industry sectors. Occupational titles may include:
- Aboriginal Health Education Officer
- Community Support Worker
- Domestic Violence Worker
- Women’s Health Educator
- Case Worker (Community Services)
- Outreach Officer
- Aboriginal Intake and Referral Worker
- Early Intervention Homelessness Worker
- Peak Organisation Worker
- Community Education Workers
- Welfare Support Worker
- Court Support Worker
- Support Worker (Community Services)
- Information and Referral Worker
- Personal Advisor
- Community Legal Officers
- Welfare Rights Worker
- Tenant Advice and Advocacy Worker
- Family Support Worker
- Phone Advice Worker
This course is delivered via DP Learning@Home model, offering the opportunity to study your way
- Training Materials offered using electronic based delivery,
- Trainers/Assessors being available to support you through email and/or telephone contact.
- 15 units of competency
- The opportunity to participate trainer-led study support sessions every Wednesday (9:00am – 12:00pm) for the duration of your course
- Self-paced (up to 12 months to complete)
- Rolling intake, start anytime!
RPL
- Any person currently working in the industry has the opportunity to apply for Recognition of Prior Learning (RPL) assessment only pathway, If you consider yourself to already have the knowledge and skills for the qualification.
- You will be required to successfully demonstrate that you have acquired the required knowledge and skills specified in the training package through formal, non-formal and informal learning. To demonstrate your knowledge and skills assessed via the RPL process, please take our skill assessment below and select RPL on your enrolment form.
Take a 60 sec Skill Assessment Check Now to determine your eligibility for RPL.
Study Program
This course is delivered via our DP Learning@Home Program , offering a mixture
- self-paced
- online
- blended
- on-the-job
- block or day release for apprentices
- a combination of the above
Training Locations
This course is delivered nationally.
QLD Campus
- Cairns – Nintiringanyi Conference Centre, 16-18 McCormack Street, Cairns QLD 4870
- Sunshine Coast – Unit 5/18-22 First Avenue, Maroochydore QLD 4558
- Brisbane – 162 Abbotsford Road, Bowen Hills QLD 4006
- Gold Coast – Unit 7, 52 Davenport Street, Southport QLD 4215
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Course Entry Requirements
The target learners and entry requirements for this course must:
- be over 15 years of age, and no longer attending secondary school
- undertake Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
- ability to undertake vocational placement, which includes manual handling tasks
- have technological skills to undertake computer/online work and have access to a computer and software with the following minimum specifications
- Adobe Acrobat Reader/Adobe Flash Player and up to date internet browser
Course Structure
This qualification is made up of 15 units of competency (7 core, 8 elective) which reflect the needs of industry.
Core Units
| Unit Code | Unit Name |
|---|---|
| CHCADV001 | Facilitate the interests and rights of clients |
| CHCCCS004 | Assess co-existing needs |
| CHCCOM002 | Use communication to build relationships |
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships |
| HLTWHS003 | Maintain work health and safety |
Elective Units
| Unit Code | Unit Name |
|---|---|
| CHCCSM005 | Develop, facilitate and review all aspects of case management |
| CHCCCS006 | Facilitate individual service planning and delivery |
| CHCCCS010 | Maintain high standard of service |
| CHCCCS015 | Provide individualised support |
| CHCCCS020 | Respond effectively to behaviours of concern |
| CHCCOM001 | Provide first point of contacts |
| CHCMHS001 | Work with people with mental health issues |
| CHCPRP003 | Reflect on and improve own professional practice |
Students will be provided with all the Student training and assessment materials for each unit of competency required to complete the course
Fees & Funding
Fee For Service (not eligible for government funding)
- A Full Fee paying student – total course fee $3,950
- RPL assessment ONLY – total course fee $1,500
- Gap training – $100 per unit
To commence a $250 deposit is required prior to commencing training and assessment, with weekly, fortnightly and monthly payment plans to pay the remaining fees.
Queensland Government Funding
Higher Level Skills Funding, a Queensland Government Initiative
The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III qualification and increase your skills to move into employment, re-enter the workforce or advance your career. It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing free training in high priority qualifications.
DP Training is able to offer Queensland Government funding to eligible students, under the Certificate 3 Guarantee subsidy. If a person is eligible for funding under Certificate 3 Guarantee, the Queensland Government will subsidise the costs of their accredited training, although a student contribution fee will be required.
Call DP Training to check if you meet the eligibility criteria or answer the questions below. The student contribution fee can be as little as $49 for a concession card holder or $69 for non-concession enrolment.
Check Your Eligibility For Funding
View more information regarding Certificate 3 Guarantee funding here
For further information regarding DP Trainings policy & procedures please refer to our student handbook.
If you wish to seek funding from any other state, visit our course funding page
STUDY YOUR WAY WITH DP TRAINING
Recognition of Prior Learning (RPL)
Earn credit for what you already know to accelerate your path to a formal qualification. Recognizing your skills from the workplace or previous learning means less study time for you and getting the paper to prove you’re qualified a lot sooner. We can evaluate your skills, apply credits from previously completed studies, and give you advanced standing in your course.
Fill out the “RPL enquiry form” to check your eligibility for RPL qualification.
