CHC33015 Certificate III in Individual Support – Ageing & Home and Community Care

Course Description

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

There are 13 units of study in this qualification covering topics such as:

  • Providing individualised support
  • Following legal and ethical frameworks
  • Supporting independence and well being
  • Assisting with health and safety

Enrolment by Referral

If a friend has referred you to this course, speed up your enrolment by filling out a quick enquiry form.

Employment Opportunities

The Certificate III qualification provides for employment in the following roles:

  • Support Worker
  • Nursing Assistant
  • Assistant in Nursing
  • Care worker
  • Aged Care Worker
  • Personal Care Giver

Course Delivery

This course is delivered via Four delivery modes;

  • Class Based – Face to Face
  • DP Learning@Home – Virtual Class and group practical sessions
  • Online – Theory online and existing workplace practical demonstrations
  • Recognition Prior Learning (RPL)

Training Locations

  • Cairns – Nintiringanyi Conference Centre, 16-18 McCormack Street, Cairns QLD 4870
  • Sunshine Coast – Unit 5/18-22 First Avenue, Maroochydore QLD 4558
  • Brisbane – 162 Abbotsford Road, Bowen Hills QLD 4006
  • Gold Coast – Unit 7, 52 Davenport Street, Southport QLD 4215


Study Options

Class Based (face to face): designed for new entrants

Regular classes are run from our BrisbaneGold Coast and Sunshine Coast training locations providing you the flexibility to fit in with your schedule. All classes are delivered by qualified, industry experienced Trainer Assessors who work closely with students to optimise their learning experience. Students will attend class two days per week (Mondays & Tuesdays OR Thursdays & Fridays) and attend Vocational Placement one day per week at an approved aged care facility or community services organisation.

  • Two days’ classroom based training per week (8.30am – 4.30pm for 10 weeks)
  • The opportunity to attend trainer-led study support sessions every Wednesday (9:00am – 12:00pm) for the duration of your course
  • Online delivery for two (2) units of competency
  • Vocational placement of at least 120 hours

Please see our upcoming class intake dates here. Class timetables subject to numbers.

DP Learning@Home (virtual class): designed for new entrants

  • One day virtual class training per week (Monday 9.00am – 12.00pm for 26 weeks)
  • Online e-learning platform
  • Hard copy workbooks
  • Simulated workshops held at our training locations (as timetabled)
  • The opportunity to attend trainer-led study support sessions every Wednesday (9:00am – 12:00pm) for the duration of your course
  • Email and phone communication options
  • Vocational Placement of at least 120 hours

Online Delivery: designed for existing workers who currently provide direct care

  • Online delivery for 13 units of competency
  • Workplace log book of at least 120 hours
  • Trainers/Assessors being available Monday – Friday between 8:30am – 4:30pm through email and/or telephone
  • Simulated workshops held at our training locations (as timetabled)
  • The opportunity to attend trainer-led study support sessions every Wednesday (9:00am – 12:00pm) for the duration of your course
  • Self-paced (up to 12 months to complete)

RPL delivery:

Designed for existing workers who are able to demonstrate that they have already acquired through formal, non-formal and informal learning the course requirements:

Course Entry Requirements

The target learners and entry requirements for this course must:

  • be over 15 years of age, and no longer attending secondary school
  • undertake Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
  • be able to undertake a National Police check without a notable offence being listed
  • ability to undertake vocational placement, which includes manual handling tasks
  • have technological skills to undertake computer/online work and have access to a computer and software with the following minimum specifications
  • Microsoft Windows XP, or later, or Mac OS X or above; Microsoft Office or equivalent and Adobe Acrobat Reader/Adobe Flash Player and up to date internet browser

Online Study & RPL: Students must provide evidence of employment in the industry providing direct care and have the ability to complete a workplace log book equivalent to at least 120 hours.

Course Structure – CHC33015 Certificate III Individual Support

This qualification is made up of 13 units of competency (7 core, 6 elective) which reflect the needs of industry.

Unit Code Unit Name
CHCCCS015 Provide individualised support
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services
HLTINF001 Comply with infection prevention and control policies & procedures

To receive an award for this qualification Students are required to complete all units listed above as competent and meet the requirements of at least 120 hours of vocational placement within a period of 12 months.

Students will be provided with all the Student training and assessment materials for each unit of competency required to complete the course.

Vocational Placement/ Workplace Log

All students will be required to complete either a Vocational placement Log Book or if an Existing worker, a Workplace log book of at least 120 hours of direct care within an approved aged care facility or community services organisation.  DP Training has a partnership with Leading Aged Care Providers which we will coordinate your placement. For those who do not wish to attend DP Training’s selected placement, you will have the opportunity, in coordination with DP Training to source your own alternative vocational work placement location.

It is a requirement to have a current National Police Check before you can commence your placement. DP Training can arrange a National Police check application for you upon enrolment, at a fee of $49.90.  If you already hold a Police Clearance, please provide a copy with your enrolment.

Please note: Some workplaces may require you to obtain a Blue Card and current flu vaccine as part of your placement requirements.

Vocational placement is structured workplace learning; a vocational placement student log book is developed to support you to meet the requirements of all tasks to be completed during your placement. Vocational Placement is an important part of the program that has been designed for students to apply the theoretical knowledge gained  to a practical level in a workplace environment. This practical approach to learning will prepare students to ease into 120 hours of on the job training required to gain the qualification. All students undertaking vocational placement will be required to organise their own transportation to and from the vocational placement host organisation’s facility.

Enrolment Requirements

Please be advised the following documents will be required to be submitted with your enrolment:

  • Proof of ID+ residency: Colour copy of Passport or Driver’s Licence. (If passport provided please provide a copy of bank statement or utility bill issued within the last 6 months showing your current residential address).
  • Proof of citizenship: Colour copy of either: current green Medicare card; Birth Certificate; current Australian passport; current New Zealand passport; or Australian citizenship certificate.
  • Unique Student Identification Number (USI)
  • A colour copy of your Centrelink health care card or pension card if applicable.
  • Colour copy of Certificates and Statement Results for any previously attained or partially completed qualifications completed in or recognised in Australia.
  • National Police Check Certificate (Required before Vocational Placement can commence). (DP Training can process an application on your behalf – additional fee charged for the police check $49.90) (Class based delivery)
  • Completed Language, Literacy and Numeracy Skills Indicator
  • Evidence of employment (RPL students only)

If you do not hold a USI Number or have forgotten your USI Number, please visit the link provided below:


Fee For Service (not eligible for government funding)

  • A Full Fee paying student – total course fee $2150
  • RPL assessment ONLY – total course fee $1500
  • Gap training – $100 per unit

To commence a $250 deposit is required prior to commencing training and assessment, with weekly, fortnightly and monthly payment plans to pay the remaining fees.

Queensland Government Funding
Certificate 3 Guarantee Funding, a Queensland Government Initiative

The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III qualification and increase your skills to move into employment, re-enter the workforce or advance your career. It also supports school students to access training and Queensland’s Year 12 graduates to transition to employment by providing free training in high priority qualifications.

DP Training is able to offer Queensland Government funding to eligible students, under the Certificate 3 Guarantee subsidy.  If a person is eligible for funding under Certificate 3 Guarantee, the Queensland Government will subsidise the costs of their accredited training, although a student contribution fee will be required.

Call DP Training to check if you meet the eligibility criteria or answer the questions below. The student contribution fee can be as little as $65 for a concession card holder or $95 for non-concession enrolment. 

Check Funding

Please answer the questions below to see if you're eligble for a funded training program:

Are you an Australian citizen or permanent resident or a New Zealand citizen currently residing in Queensland?

For further information regarding DP Trainings policy & procedures please refer to our student handbook.


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