CHCSS00095 Dementia Support-Service Delivery

This skill set reflects the skill requirements for workers who support people with dementia. It provides a skill set for people working in various care and support roles in the community services sector who wish to develop skills in supporting people with dementia.

This skill set is for existing workers who are wanting to develop their education and knowledge of working with people with dementia. Occupational titles include:

  • Support Worker
  • Nursing Assistant
  • Assistant in Nursing
  • Care worker
  • Personal Care Giver
  • Personal Care Worker
  • Personal Care Assistant
  • Personal Care Attendant

Course Duration – 44 Hours

This course is delivered via blended model which includes:

  • Online delivery for four units of competency
  • One day per week Trainer led support sessions with trainer 9.00am – 3:00pm
  • Practical Simulation 4 hours
  • Workplace Assessment will include on-the-job activities on actual clients of a workplace, under the direct supervision of a Trainer/Assessor.

Course Structure – CHCSS00095 Dementia Support Skill Set

In order to gain the Skill Set, 4 units of competency must be completed for this qualification.

Unit CodeUnit Name
CHCAGE005Provide support to people living with dementia
CHCCCS008Develop strategies to address unmet needs
CHCCCS009Facilitate responsible behaviour
CHCCCS020Respond effectively to behaviours of concern
# To receive an award for this skill set Students are required to complete all units listed above as competent within a period of 12 months.

Students will be provided with all the Student training and assessment materials for each unit of competency required to complete the course.


The target learner are people who are currently working in various care and support roles in the community services industry who wish to develop skills in supporting people with dementia.

The target learners and entry requirements for this course must:

  • Hold a qualification at Certificate III level or higher in an area involving direct client care or support
  • be over 15 years of age, who have finished or left secondary school
  • undertake a Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
  • have technological skills to undertake computer/online work and have
  • access to a computer and software with the following minimum specifications
  • Microsoft Windows XP, or later, or Mac OS X or above; Microsoft Office or equivalent and Adobe Acrobat Reader/Adobe Flash Player and up to date internet browser


  • Photo Identification (Drivers Licence or Passport)
  • All Completed forms from the enrolment pack
  • Unique Student Identification Number (USI)
  • Completed Language, Literacy and Numeracy Skills Indicator


*Full Fee for Service Program Fee: $960


Funded via Investing in Skills – Certificate 3 Guarantee, a Queensland Government Initiative

Please refer to

And for student contribution fees –

**Concessional co-contribution fee – $15; or non-concessional co-contribution fee – $20

*For full fee deposit and payment options, please refer to Fees policy and procedure in Student handbook –

**For co-contribution eligibility and payment requirements, please refer to Fees policy and procedure in Student handbook.

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