CHCSS00073 Case Management Skill Set

This skill set reflects the skills requirements for case management work in the health or community sector. This Case Management skill set is suitable for those seeking to up skill toward the role of a coordinator  or case manager or to improve knowledge and skills for those already holding this position.

This skill set is to support those that already hold a Certificate III Qualification in this sector and who are an existing worker in the field to expand their skills and knowledge to provide case management within a variety of settings including Community Services, NDIS, Home Care.

Employment Opportunities

Occupational titles for existing workers may include:

  • Case Manager
  • Coordinator
  • Team Leader
  • Disability Support Worker
  • Client Liaison Officer
  • Youth Worker

Course Delivery

This course is delivered via blended model which includes:

  • Course Duration 224 hours
  • Delivery is via a Blended delivery modes
  • This course will be delivered predominately using Distance Education delivery with learners participating in scheduled Practical simulated workshops, in order to demonstrate that skills have been learnt and assessed in a simulated environment that reflects workplace conditions.

Distance Education Delivery Mode

Learner will be provided with the training and assessment resource materials

Trainers/Assessors will be available through D P Training email and telephone during business hours – Monday – Friday 8:30am – 4:00pm to assist with learner’s questions and enquiries. 

Classroom – Practical simulated workshops OR Workplace Delivery Mode

DP Training will provide training and assessment of learners in a simulated environment that reflects workplace conditions and meets the skill requirements for each Unit of Competency.  This will meet the Assessment Conditions as described in the training package.

These practical simulated workshops will be available for learners to attend throughout the year scheduled for – Wednesdays –from 1.00pm – 4:00pm in the Brisbane, Gold Coast and Sunshine Coast Campuses.

These practical workshops will be conducted to learners to ensure that all aspects of the performance evidence for each UoC has been demonstrated

DP Training will provide 4 x 4 hour practical workplace delivery for employers whom seek to up skill their community services and/or health care staff, at the employer’s workplace

All course requirements must be completed within a period of six months

Credit Transfer

  • DP Training accepts and provides credit transfers to learners whom have authenticated and verified VET transcripts and AQF certification documentation issued by another Registered Training Organisation.


  • All learners will be offered the opportunity for Recognition of Prior Learning (RPL) assessment, who consider that they have and can successfully demonstrate that they have acquired through formal, non-formal and informal learning the required knowledge and skills specified in the training package.  Learners may apply to have their knowledge and skills assessed via the RPL process and will be required to complete a RPL Application and the relevant RPL Assessment Kit

Course Entry Requirements

This skill set is to support those that already hold a Certificate lll Qualification in this sector and who are an existing worker in the field to expand their skills and knowledge to provide case management within a variety of settings including Community Services, NDIS, Home Care.

Our program offers all learning and assessment materials to undertake the Distance Education Theory, and Practical skills demonstrations in the workplace, with the addition of simulations.

Course Structure – CHCSS00073 – Case Management Skill Set

In order to gain the Skill Set, 4 units of competency must be completed for this qualification.

Unit CodeUnit Name
CHCCSM004Coordinate complex case requirements
CHCCSM005Develop, facilitate and review all aspects of case management
CHCCCS004Assess co-exiting needs
CHCCSM006Provide case management supervision

# To receive an award for this skill set Students are required to complete all units listed above as competent within a period of 12 months.

Students will be provided with all the Student training and assessment materials for each unit of competency required to complete the course.

Enrolment Requirements

Please be advised the following documents will be required to be submitted with your enrolment:

  • Proof of ID+ residency: Colour copy of Passport or Driver’s Licence. (If passport provided please provide a copy of bank statement or utility bill issued within the last 6 months showing your current residential address)
  • Proof of citizenship: Colour copy of either: current green Medicare card; Birth Certificate; current Australian passport; current New Zealand passport; or Australian citizenship certificate
  • Unique Student Identification Number (USI)
  • Evidence of Certificate III qualification
  • A colour copy of your Centrelink health care card or pension card if applicable
  • Colour copy of Certificates and Statement Results for any previously attained or partially completed qualifications completed in or recognised in Australia
  • National Police Check Certificate (Required before Vocational Placement can commence).
  • Completed Language, Literacy and Numeracy Skills Indicator

If you do not hold a USI Number or have forgotten your USI Number, please visit the link provided below:

Course Fees

Fee For Service (not eligible for government funding)

  • A Full Fee paying student – total course fee $960

To commence a $250 deposit is required prior to commencing training and assessment, with weekly, fortnightly and monthly payment plans to pay the remaining fees.

For full fee deposit and payment options, please refer to Fees policy and procedure in Student handbook –

Queensland Government Funding
Higher Level Skills Funding, a Queensland Government Initiative

The Higher Level Skills Program aims to assist individuals to gain the higher level skills required to secure employment or career advancement in a priority industry, or to transition to university.

DP Training is able to offer Queensland Government funding to eligible students, under the Higher Level skills Program. If a person is eligible for funding under Higher Level skills Program, the Queensland Government will subsidise the costs of their accredited training, although a student co-contribution fee will be required.

Call DP Training to check if you meet the eligibility criteria, the student co-contribution fee can be as little as $15 for a concession card holder or $20 for non-concession enrolment. 

See Higher Level Skills Fact Sheet here.

For further information on the Certificate IV Higher Level Skills program, refer to

Check Funding

Please answer the questions below to see if you're eligble for a funded training program:

Are you an Australian citizen or permanent resident or a New Zealand citizen currently residing in Queensland?