Student Support Services
Support Services
Get the support you need when you need it.
Your point of contact is the office of education and student success – International Student Support Services. If you have any questions, contact our office between 8:30am – 4:30pm Monday – Friday . Outside of these hours, you can email your questions through to adminteam@dptrainingconsultancy.com we aim to respond within 24 hrs
If you have have any general questions, the Study Australia Website is the official Australian Government website for International students.
If you are experiencing financial hardship, counselling support, financial help and free food services may be available to you. It is worthwhile to check the support available.
Feel free to reach out to our International Student Support Services.
At DP Training, we understand the challenges of moving to another country and being away from your friends and family may be difficult. We are here to help.
Feel free to reach out to out International Student Support Services.
Queensland offers a range of student support resources, including the Queensland Student Hub Network, an international student hotline and student support staff dedicated to supporting and encouraging students.
Call the international student hotline (24/7) on 1800QSTUDY for more information.
Legal services
There are many legal challenges that international students face. The Legal Service Commission provides legal aid for students concerning family law matters; immigration and visa matters; frauds and consumer rights; domestic violence matters; renting and accommodation rights and responsibilities; work-related legal problems including discrimination and harassment; traffic offences and accidents; sexual assault and criminal charges. The website is:
https://www.legalaid.qld.gov.au
The Australian Government, Department of Home Affairs can help you with any matters relating to your Visa and are your first point of contact in the event that your situation or contact details change. Their website is: https://immi.homeaffairs.gov.au/home
For information regarding the refund policy, please see our International Student Policies Page.
For up-to-date information about COVID-19 in Australia, and how it can affect your travel into and out of the country, please visit the home affairs website:
https://www.homeaffairs.gov.au/covid19/entering-and-leaving-australia
As an International Student, you are protected by Australian Law while working in Australia. This means you have the same protections at work as anyone else.
In Australia, you are entitled to a safe work environment, to receive at least the minimum wage for your employment award, and to receive superannuation.
For more information on workplace rights, visit the Fair Work Ombudsman website: https://www.fairwork.gov.au/
The Commonwealth Ombudsman can investigate complaints from International Students about private schools, colleges, institutes and universities in Australia . It is important that International students follow the complaints and appeals process of the institution in the first instance. For more information please see this video explaining their role: https://youtu.be/4bEygPNYUoQ
Emergency and health services
Emergency services in Australia are widespread and well equipped to support you. Fire, Ambulance and Police Services will be able to provide you with any health and safety assistance you may need.
If there is a life threatening emergency, call 000 (zero zero zero). It is a free call even from your mobile. An operator will answer and will ask you which of the following services you need.
- Fire,
- Police, OR
- Ambulance.
| Agency | Number |
| State Emergency Service (SES) | 132 500 |
| Queensland Health (13 HEALTH) | 13 43 25 84 |
| Policelink (general enquiries) | 13 14 44 |
| Lifeline Crisis Support Line | 13 11 14 |
| Fairworks Omburdsman | 13 13 94 |
| Poisons helpline | 13 11 26 |
| Power supply/outages | 13 19 62 |
| QLD LEgal Aid | 1300 651 188 |
| Mental health access line | 1300 642 255 |
| RACQ (Roadside Assistance) | 13 1111 |
| Translating and Interpreting Service 24/7 | 13 14 50 |
Your Overseas Student Health Cover (OSHC) will have a list of approved General Practices (GP’s) that you can contact if you need to see a doctor in Australia. For more information, please contact your OHSC provieder.
Facilities and resources
Get the support you need, when you need it!
Our Brisbane Campus is located at 162 Abbotsford Road, Bowen Hills, Queensland 4006 and is easily accessible by both public and private transport. Off-street and secure paid parking is available within walking distance of the campus. Bowen Hills Train Station is an easy 700m walk. Local bus stops are within 100m of the campus.
The facilities at our campus were specifically designed with quality training in mind, with multiple specialised training rooms available, as well as a practical workplace simulation room. This simulation room is designed for you to learn and practise specialised skills and techniques in a safe environment before you undertake your vocational placement in a registered facility.
Students are encouraged to view each campus as a ‘home away from home’ and make use of the fully-equipped kitchen facilities and recreational space. There are also cafes, food and shopping outlets nearby and medical facilities within walking distance.
Bowen Hills is an inner city suburb just a short distance from Brisbane from Brisbane central business district.
Our Gold Coast Campus is located at 7/52 Davenport Street, Southport, Queensland 4215 and is easily accessible by both public and private transport. Off-street and secure paid parking is available within walking distance of the campus. Southport Light Rail Station is an easy 2 minute walk. Local bus stops are within 100m of the campus.
The facilities at our campus were specifically designed with quality training in mind, with multiple specialised training rooms available, as well as a practical workplace simulation room. This simulation room is designed for you to learn and practise specialised skills and techniques in a safe environment before you undertake your vocational placement in a registered facility.
Southport is located at the northern end of Gold Coast Beaches and is just a short distance from the heart of the Gold Coast Surfers Paradise.
The DP Training library has study spaces, computers and an extensive collection of academic journals and text books as well as recreational reading materials. Access the DP Training website for more information and library opening hours.
Complaints & appeals processes
DP Training has a publically available complaints and appeals process in place, that outlines the procedure for making a complaint or appeal against a decision and the review and/or resolution process.
If you feel that your complaint/appeal has not been resolved, you may request a review form an independent body.
The Commonwealth Ombudsman can investigate complaints from International Students about private schools, colleges, institutes and universities in Australia . It is important that International students follow the complaints and appeals process of the institution in the first instance. For more information please see this video explaining their role: https://youtu.be/4bEygPNYUoQ
For more information and frequently asked questions, about the help available from the Commonwealth Ombusdman, please watch the following video or refer to the website.
https://www.ombudsman.gov.au/complaints/international-student-complaints
Information on visa conditions
The Australian Government Department of Home Affairs can help you with any matters relating to your visa and are your first point of contact in the event that your situation or contact details change.
Standard 8: overseas student visa requirements :
- Students must make satisfactory course progress and attendance as a condition of their student visa and must attend at least 80% of the course contact hours. Students are generally required to attend 20hrs per week of face to face classroom learning.
- The Australian Government has announced that student visa holders already working in the aged care sector on 9 May 2023 can continue to work unrestricted hours in the aged care sector until 31 December 2023.
- From 1 July 2023, work restrictions for all other student visa holders will be re-introduced and capped at the increased rate of 48 hours per fortnight. The cap on the number of hours Student visa holders can work ensures that Students can focus on obtaining a quality Australian education and qualifications.
- You must secure an OSHC policy by the OSHC providers mandated by the Australian Government as eligible to fulfil your international student visa requirements. OSHC is a visa-length cover – you need to purchase a policy that covers you for the entire time you are studying here in Australia and for the entire length of your student visa.
For more information on conditions that might be attached to your visa: https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/see-your-visa-conditions?product=500