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This qualification prepares individuals for a variety of business services job roles. It’s ideal for those starting their careers or looking to strengthen their work performance.
People in these roles typically handle routine procedural, clerical, administrative, or operational tasks that require both business and technology skills. They apply a broad range of competencies and use discretion, judgment, and relevant theoretical knowledge in their daily tasks.
They often support their teams by offering technical advice, helping to boost overall workplace performance and productivity.
Although this qualification has no formal entry requirements, candidates can improve their readiness and chances of success by following preferred pathways.
For instance, completing a lower-level certificate or gaining prior experience in business-related roles can provide a strong foundation. This background helps learners better understand the course content and apply it effectively.
Job roles and titles vary across different industry sectors. Occupational titles may include:
This course is delivered via a blended model, predominately offered using electronic-based delivery, with Trainers/Assessors being available Monday – Friday between 8:30 am – 4:30 pm through email and/or telephone.
RPL
All learners will be offered the opportunity for Recognition of Prior Learning (RPL) assessment, who consider that they have and can successfully demonstrate that they have acquired through formal, non-formal and informal learning the required knowledge and skills specified in the training package. Learners may apply to have their knowledge and skills assessed via the RPL process and will be required to complete an RPL Application and the relevant RPL Assessment Kit.
Take a 60 sec Skill Assessment Check Now to determine your eligibility for RPL.
This course is delivered via our DP Learning@Home Program , offering a mixture of
This course is delivered online Nationally.
Class-based or practical training may be delivered at the locations below.
DP Training Campus
This qualification is made up of 13 units of competency (6 core, 7 electives) which reflect the needs of the industry.
Unit code | Unit Name |
BSBCRT311 | Apply critical thinking skills in a team environment |
BSBPEF201 | Support personal wellbeing in the workplace |
BSBSUS211 | Participate in sustainable work practices |
BSBTWK301 | Use inclusive work practices |
BSBWHS311 | Assist with maintaining workplace safety |
BSBXCM301 | Engage in workplace communication |
BSBOPS301 | Maintain business resources |
BSBOPS303 | Organise schedules |
BSBPUR301 | Purchase goods and services |
BSBFIN302 | Maintain financial records |
BSBWRT311 | Write simple documents |
BSBTEC201 | Use business software applications |
BSBPEF301 | Organise personal work priorities |
A $250 deposit is required prior to commencing training and assessment, with fortnightly and monthly payment plans to pay the remaining fees.