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Course Description
This qualification prepares individuals for a variety of business services job roles. It’s ideal for those starting their careers or looking to strengthen their work performance.
People in these roles typically handle routine procedural, clerical, administrative, or operational tasks that require both business and technology skills. They apply a broad range of competencies and use discretion, judgment, and relevant theoretical knowledge in their daily tasks.
They often support their teams by offering technical advice, helping to boost overall workplace performance and productivity.
Although this qualification has no formal entry requirements, candidates can improve their readiness and chances of success by following preferred pathways.
For instance, completing a lower-level certificate or gaining prior experience in business-related roles can provide a strong foundation. This background helps learners better understand the course content and apply it effectively.
- BSB20115 Certificate II in Business or other relevant qualification and/or
- With vocational experience assisting in a range of support roles without a formal business qualification.
Potential Job and Outcomes of The QualificationJob roles and titles vary across different industry sectors. Occupational titles may include:
- customer service adviser
- data entry operator
- general clerk
- payroll officer
- typist
- word processing operator
Course DeliveryThis course is delivered via a blended model, predominately offered using electronic-based delivery, with Trainers/Assessors being available Monday – Friday between 8:30 am – 4:30 pm through email and/or telephone.
- Rolling intake, start anytime!
- Online delivery for 13 units of competency
- Office/business workplace, or for students who do not have access to office/business workplace, DP training offers a business/office classroom simulated environment at DP training locations
- The opportunity to attend weekly trainer-led study support sessions via Zoom for the duration of your course
- NSW School-based apprenticeships and traineeships (SBATs) are required to complete a workplace logbook for 70 hours.
- Self-paced (up to 12 months to complete)
RPL
All learners will be offered the opportunity for Recognition of Prior Learning (RPL) assessment, who consider that they have and can successfully demonstrate that they have acquired through formal, non-formal and informal learning the required knowledge and skills specified in the training package. Learners may apply to have their knowledge and skills assessed via the RPL process and will be required to complete an RPL Application and the relevant RPL Assessment Kit.
- If you consider yourself to already have the knowledge and skills for the qualification, any person currently working in the industry has the opportunity to apply for the Recognition of Prior Learning (RPL) assessment-only pathway.
- You will be required to successfully demonstrate that you have acquired the required knowledge and skills specified in the training package through formal, non-formal and informal learning. To demonstrate your knowledge and skills assessed via the RPL process, please take our skill assessment below and select RPL on your enrolment form.
Take a 60 sec Skill Assessment Check Now to determine your eligibility for RPL.
Study ProgramThis course is delivered via our DP Learning@Home Program , offering a mixture of
- self-paced
- online
- blended
- on-the-job
- block or day release for apprentices
- a combination of the above
Training LocationsThis course is delivered online Nationally.
Class-based or practical training may be delivered at the locations below.
DP Training Campus
- Brisbane – 162 Abbotsford Road, Bowen Hills QLD 4006
- Gold Coast – Level 3, Unit 7, 52 Davenport Street, Southport QLD 4215
Course Entry Requirements- be over 15 years of age, who have finished or left secondary school
- undertake a Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
- have technological skills to undertake computer/online work and have access to a computer and software with the following minimum specifications
- Microsoft Windows XP, or later, or Mac OS X or above; Microsoft Office or equivalent and Adobe Acrobat Reader/Adobe Flash Player and up-to-date internet browser
Enrolment Requirements- Proof of ID: Colour copy of Passport or Driver’s Licence.
- Unique Student Identification Number (USI)
- Colour copy of Certificates and Statement Results for any previously attained or partially completed qualifications completed in or recognised in Australia. If you do not hold a USI Number or have forgotten your USI Number, please visit the link provided below:Â https://www.usi.gov.au/students/create-usi
Course StructureThis qualification is made up of 13 units of competency (6 core, 7 electives) which reflect the needs of the industry.
| Unit code | Unit Name |
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBXCM301 | Engage in workplace communication |
| BSBOPS301 | Maintain business resources |
| BSBOPS303 | Organise schedules |
| BSBPUR301 | Purchase goods and services |
| BSBFIN302 | Maintain financial records |
| BSBWRT311 | Write simple documents |
| BSBTEC201 | Use business software applications |
| BSBPEF301 | Organise personal work priorities |
Fees & Funding- Course Fee – $2450
- RPL assessment – total assessment fee $1500, then if applicable , $100 per unit of gap training capped at 10 units
A $250 deposit is required prior to commencing training and assessment, with fortnightly and monthly payment plans to pay the remaining fees.
Check Your Eligibility for Funding