Please click here to view our Student Policy Handbook. For in-depth information on our policies, click on the respective policy from the below list.
This Privacy Policy outlines how we will use and manage personal information provided to or collected by DP Training and Consultancy.
We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment Act 2014.
We may, from time to time, review and update this Privacy Policy to take account of new laws and technologies, changes to the business operations and practices and to make sure the policy remains appropriate to the changing business environment.
The easiest way to follow this policy is to remember one simple rule: never give out confidential and or private information about a participant, employee or client unless it’s required by or authorised by Law. This means not even to family members – there is no way of knowing a person’s family situation, and that person has the right to withhold private information from their family members.
This document sets out a framework for the protection of personal privacy and confidentiality consistent with the RTOs obligations and commitment to protecting the privacy of all members of the DP Training and Consultancy.
This applies to all staff including third parties and contractors, enrolled and potential students of DP Training.
As a participant, you may volunteer or be exposed to information which can be used to personally identify you or another participant, including but not limited to a participant’s name, age, occupation, marital status, health, sexual orientation, religious affiliation, or opinions (Private Information). We make use of such Private Information only where needed to comply with the Australian Quality Framework and the National VET Regulator Act and Standards.
DP Training ensures never to disclose or make use of the Private Information of another participant other than to the extent required for your participation in the nationally recognised training.
The principles behind this policy are:
What kind of personal information do we collect and how is the information collected
How will we use the personal information an individual provides?
To whom might we disclose personal information
For example:
Telephone enquiries
How sensitive information will be treated?
Management and security of personal information
Updating personal information
We undertake all reasonable measures to ensure that the personal information held is accurate, complete and up to date. A participant may seek to update their personal information held by contacting the DP Training student support, at any time. The National Privacy Principles require us not to store personal information longer than necessary.
Individuals have the right to check what personal information we hold about them
Destruction of records
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.
An assessment system includes not only the actual materials used directly in conducting assessment, but also policies, procedures and other supporting documents and tools that inform the way assessment is conducted within the RTO.
This policy is in place to ensure there is a consistent approach to ensures all individuals are assessed and deemed competent against all the performance criteria of one or multiple units of competency.
This policy applies to all Training and Assessment activities carried out by the DP Training and
Consultancy (RTO).
In developing the Training and Assessment Strategy (TAS) and assessment tools for each qualification, the RTO will ensure:
An approved Training and Assessment Strategy for all qualifications must be in place prior to any and all assessment for that qualification being undertaken.
All assessment tools, whether externally or internally designed, must be validated prior to being used and this validation must be updated regularly according to the Validation Schedule.
Operations manager will ensure and monitor this schedule and make sure that the Trainers are aware of the currency of tools being utilised in the delivery.
Assessment tools provides a means of collecting evidence. Assessment tools will be developed and reviewed as per the Validation schedule. The Training Manager and Trainer/Assessor will work together to ensure the Assessment Tools meet the Principles of Evidence and the Rules of Evidence. Each Assessment Tool will include:
All assessors must meet the requirements of the ASQA Standards for Registered Training Organisations 2015 (i.e. TAE40116 Certificate IV in Training and Assessment; current industry skills at the level being delivered and assessed; relevant competencies at the level being delivered and assessed) and have a current Trainer and Assessor matrix on file.
Trainer/ Assessor is responsible for informing students about the assessment process, including:
If a student has not achieved an individual competency or an instrument assessing a cluster of competencies within their first attempt, they can then re-submit the assessment task by addressing the feedback and rectifying the errors.
Assessment conditions describe the conditions under which a student must demonstrate the performance evidence and knowledge evidence, including any specific requirements for resources, trainers and assessors and the context for assessment.
All assessment judgements must be made against the benchmarks set in both the Training Package and/or Unit of Competency, as well as the Training and Assessment Strategy. No assessment judgements – even for the purpose of reasonable adjustment – can deviate from the competency requirements outlined in the Training and Assessment Strategy and the Training Package and/or Unit of Competency. Assessment judgements, irrespective of the trainer/ assessor assessing them must have a consistent outcome.
All assessment decisions at DP Training will:
Validation is a review of assessment judgements made by your RTO and is generally conducted after assessment is complete. The process will be undertaken in a systematic way and following the validation schedule.
All learners will be provided the option of recognition of prior learning (RPL) for all units of competency undertaken unless it is an offence to do so, breaches legislation or a regulatory instrument, or breaches an approved contract. Due process will go into awarding these credits, as students still must meet the standards of competence set by industry. All evidence will be retained by DP on record along with trainer/assessor’s evidence of how they have determined a candidate’s successful application, including (but not limited to) the RPL Checklist as a minimum.
All learners will be afforded a chance to have a reasonable adjustment to their assessment should it not be suitable to their personal situation. Ensure any required adjustments are made to the training and assessment program for each student.
Consider the student’s needs in the assessment process and make reasonable adjustments to accommodate the student (such as providing oral rather than written assessment). However, this must not compromise the rigour of the assessment process (e.g. if there is a requirement to complete documentation in a unit of competency, oral assessment would not be appropriate).
In all cases DP only accepts assessments from students under the following conditions:
Where a student has failed to meet the requirements of an assessment for any reason, that student will be asked to either resubmit the assessment or where the assessment is based on a practical task re-undertake that task. Each attempt will be considered a separate resubmission. Students are allowed three resubmissions, after which they may be required to pay an additional fee for each resubmission.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
Conduct in accordance with DP Training’s values across the diverse membership of the DP Training community is important because our campuses are openly accessible, adult environments where everybody is expected to take responsibility for their behaviour, and respect other people. It also helps bind members of the DP Training community together by assisting students to respect others, grow and succeed, remain safe, and enjoy a positive, transformative experience at DP Training. Shared values will also assist students to self-reflect, practise reasonable judgement, self- manage, take responsibility, and contribute to the DP Training community and broader society.
DP Training will provide Students with the opportunity to provide feedback and opinions in relation to their experience at DP Training through surveys, student representation on DP Training decision- making bodies, and other consultation mechanisms.
Students are encouraged to pursue independent scholarly learning and research, critical judgement, self-reflection, and be active participants in the DP Training community.
The purpose of this Student Code of Conduct is to record the standards of behaviour expected of students (DP standards) and conduct that is prohibited (misconduct).
These standards of behaviour and prohibition on misconduct are intended to promote and foster the highest standards of honesty and academic integrity, a safe environment for members of the DP Training community and the good order and management of the Registered Training Organisation (RTO).
This Student Code of Conduct applies to the conduct of all students and must always follow while undertaking and participating in all training and assessment activities at DP Training, including any work placement as part of your course which may occur –
As an enrolled student of FDP Training, you are required to follow and behave in a manner that does not breach the code of conduct standards as mentioned in the Student Information Handbook. Failing to obey the ‘code of conduct’ may result in general or academic misconduct and may result in disciplinary action by the DP Training.
occurs when a student engages in, or attempts to engage in, any of the following behaviours, acts or omissions via any means (including by use of digital media or communication technologies):
occurs when a student engages in, or attempts to engage in, behaviour, acts or omissions involving:
DP Training acknowledges that the majority of students will display and engage in conduct that is consistent with DP Training Code of Conduct.
If an allegation is made that a student has engaged in misconduct, DP Training will conduct an internal investigation, and an opportunity will be provided for the student to provide explanation of the events occurred in their own words.
Where the student is found to be in breach of code of conduct, and depending on the severity of the breach the following actions may be taken by DP Training
Where the student has been found to have engaged in Academic misconduct, depending on the severity of misconduct they may be asked to:
Students may appeal any decision taken by the DP Training, within 20 working days from the date of the decision. During the appeal period of the decision, they may not be allowed to continue their study.
If the students are not satisfied with the outcome of the appeal, they may refer the matter to external bodies. DP Training does not have to wait for the external appeal outcome to finalise their decision in relation to the issue.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
DP Training (DP) recognises that effective complaint management and the equitable review of decisions contribute to a positive and supportive learning environment for students. This policy is designed to ensure that student complaints are resolved promptly, with sensitivity to all parties and in line with the principles of procedural fairness. Students can feel confident that complaints will be dealt with fairly, appropriately and in a timely manner, and that they will not be penalised or disadvantaged for making a complaint.
DP Training will manage student complaints to ensure:
All parties involved in a complaint are expected to be courteous and respectful, act in a professional manner and in good faith to seek a reasonable resolution.
This policy outlines the principles for effective complaint resolution, welcoming complaints on all aspects of DP Training life and ensuring complaints are treated as valuable insights into improvements that are needed in students’ experiences at DP Training.
This policy applies to all students who are enrolled at DP Training, whether in a qualification or short course, and includes those studying with partner organisations.
Complaints not considered under this policy include those about:
research integrity, including research ethics and the welfare of research subjects, managed under DP Training’s research policies;
DP Training welcomes student concerns, complaints and feedback, aiming to resolve the issues at hand and improve its processes and services, delivering better outcomes for students.
Complaint processes will be applied fairly and consistently and be clear and easy to follow, ensuring students understand their rights and responsibilities.
Students who make a complaint can expect:
Students may lodge a complaint anonymously, noting that DP Training might be limited in their ability to investigate or resolve the complaint.
DP Training may conduct its own investigation based on information it receives, even if a complaint has not been submitted or has been withdrawn.
A student who lodges a frivolous, vexatious, or deliberately misleading complaint will have it dismissed and may be subject to disciplinary procedures under the Student Code of Conduct.
DP Training adopts a three (3) step approach in resolving student complaints:
Step 1: Local Resolution Step 2: Formal Complaint Step 3: Appeal
Complaint or appeal outcomes will be evidence-based and consider the desired outcome of the complainant. There may be a wide range of outcomes appropriate for a complaint or appeal, including but not limited to:
Complaints raised quickly (within 10 working days) and locally often have the best chance of resolution and can result in immediate improvements in the local area.
Students are encouraged to raise any concerns with the staff member or area closest to the source of the issue. This can be done face-to-face, via telephone, or email.
Students can access support to raise their complaint at the local level from the Student support services for advice.
It is the responsibility of both parties to explore options for resolving the issue as soon as possible after it has been raised and to do so in a courteous and respectful manner.
If the complaint can be resolved, the staff member involved will email the student summarising the initial concern and agreed resolution, with a copy to the Student Policy and Complaints team for record keeping.
If the complaint cannot be resolved, the student can proceed with a formal complaint. There is no requirement to resolve complaints locally. Students have the option of requesting a formal complaint as the first step in the complaint resolution process.
A formal complaint can be submitted in writing (or another accessible format) to the Student Policy and Complaints team where:
Formal complaints should be submitted within twenty (20) working days of the incident occurring or, where local resolution was attempted, within twenty (20) working days of the notification of the outcome.
a. Late complaints will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.
The Student Support services will acknowledge receipt of a complaint within five (5) working days.
Formal complaints will be assessed by the Student Support services within 10 working days of receipt. Students may be asked to clarify the complaint, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.
The team will then:
Staff members responsible for resolving formal complaints may request to meet with the complainant and with other parties to the complaint and may request or access additional information. They may use a combination of investigation, mediation or negotiation to attempt to resolve the complaint. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.
Students will usually be provided with a written outcome within twenty (20) working days of the referral of the complaint, including details of the basis of any decisions, and the student’s option to appeal.
The Student support services will monitor the progress of all formal complaints and keep students informed about their progress.
A student can lodge an appeal in writing (or another accessible format) with the Student Support services within twenty (20) working days of receiving the outcome of their formal complaint.
a. Late appeals will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.
An appeal will only be accepted where one or more of the following conditions have been met:
The Student support services will acknowledge receipt of an appeal within five (5) working days.
Appeals will be assessed by the Operations Manager. Students may be asked to clarify the appeal, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.
The manager will either:
The Operations Manager may request to meet with the appellant and with other parties to the appeal, including the person responsible for determining the outcome of the formal complaint. They may also request or access additional information. The Operations Manager will then decide on the appeal outcome based on the evidence on hand. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.
Students will usually be provided with a written outcome within twenty (20) working days of the appeal submission, including details of the basis of any decisions.
The Student will be kept informed about the progress, taking into consideration student visa requirements.
The outcome of an appeal is final and there are no further avenues of recourse within DP Training.
Where a student is dissatisfied with the outcome of an appeal, they may refer the matter to an appropriate external organisation, usually (but not limited to) the Queensland Training Ombudsman.
a. Students may choose to take their appeal to other regulatory or statutory authorities, guided by their stated scope of power or jurisdiction.
A student with a complaint against DP Training may seek external review at any stage of the complaint resolution process, although it is expected that a student will have accessed internal processes before commencing external proceedings.
If a student an external complaint and is charged a fee, DP Training will not be responsible for the cost of the resolution process. However, where the external resolution organisation makes a decision in favour of the complainant, DP Training will abide fully by the decision and take necessary actions to resolve the complaint.
Any staff member with a perceived or actual conflict of interest in a complaint or appeal will not play a decision-making role or exert influence over the outcome of a case.
Confidential records relating to actions and outcomes of student complaints and appeals will be retained by the Student Support services and held separately from student academic records.
The Student Support services will aggregate data into complaints and appeals register to monitor, review and report on the effectiveness of complaints and appeals process to the management to identify common themes, trends and drive continuous improvements.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework governing delivery of education services to international students in Australia on a student visa. The National Code of Practice of Education and Training to Overseas Students 2018 (National Code) is a legislative instrument made under the ESOS Act and specifies the standards governing the protection of such students and the delivery of courses to them by education providers registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
This policy describes a documented process for managing critical incidents that could affect the overseas student’s ability to undertake or complete a course, such as but not limited to incidents that may cause physical or psychological harm. DP Training will maintain a written record of any critical incident and remedial action taken by the DP for at least two years after the overseas student ceases to be an accepted student.
DP Training will:
This Procedure outlines the response of DP Training in the event of a critical incident or emergency involving an international student. It should be read in conjunction with the Emergency Management Procedure, which outlines DP Training’s wider response to critical incidents and emergencies.
This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act 2000.
This Procedure applies in all situations where there has been a critical incident involving an international student, including incidents that may not directly involve the student but that may lead to some form of harm, such as witnessing a traumatic accident.
This Procedure applies to international students and all staff involved in the education and administration of international students. It also applies to all staff involved in responding to and resolving critical incidents and emergencies.
For the purposes of international student management, a critical incident is defined by the ESOS National Code as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. Critical incidents may include, but are not limited to:
For the purposes of this Procedure, the Critical Incident Controller (CIC) is a member of the Executive Management Team of DP Training appointed to have overall responsibility for overseeing DP Training’s preparedness and capacity to manage emergencies and critical incidents, as defined in the Critical Incident Policy.
As outlined in the Emergency Management Procedures, in the event of an immediate threat to the life of a person, serious injury, or a serious threat to property (such as a fire), call 000 or 112(via a mobile if applicable) and report the incident to the relevant emergency service.
Other relevant crisis response services may include:
Critical Incidents should be reported to DP Training, including those which are not an immediate threat to life or property either by telephone or in person at the Administration Office on campus. Where a Critical Incident has potential to impact on the wellbeing of a student, such as a disclosure of sexual assault, suicidality or domestic violence, contact should be made with Student Support. who will then notify the CIC or delegate.
It is the responsibility of the CIC to review the Critical Incident and assess whether the circumstances are such as to warrant any further immediate action.
In accordance with the Tertiary Education Quality and Standards Agency (TEQSA) Act 2011 (where appropriate), the CIC will determine Critical Incidents that require reporting to TEQSA. This should be done no later than 14 calendar days following DP Training’s knowledge of the incident.
When a critical incident is reported, the CIC will ensure all the relevant staff members are informed including all the executive management.
This may include the following members dependant on the type of critical incident:
Where the critical incident has been reported, Executive Management or nominee may take the following actions:
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000