Course Description
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Employment Opportunities
Job roles and titles vary across different industry sectors. Occupational titles may include:
- Family support worker
- Case manager
- Welfare worker
- Community services worker
- Social housing coordinator
- Case Coordinator
- Support Facilitator
This course is delivered via DP Learning@Home model, offering the opportunity to study your way
- Training Materials offered using electronic based delivery,
- Trainers/Assessors being available to support you through email and/or telephone contact.
- 16 units of competency
- The opportunity to participate trainer-led study support sessions every Wednesday (9:00am – 12:00pm) for the duration of your course
- Self-paced (up to 12 months to complete)
- Rolling intake, start anytime!
RPL
- Any person currently working in the industry has the opportunity to apply for Recognition of Prior Learning (RPL) assessment only pathway, If you consider yourself to already have the knowledge and skills for the qualification.
- You will be required to successfully demonstrate that you have acquired the required knowledge and skills specified in the training package through formal, non-formal and informal learning. To demonstrate your knowledge and skills assessed via the RPL process, please take our skill assessment below and select RPL on your enrolment form.
Take a 60 sec Skill Assessment Check Now to determine your eligibility for RPL.
Study Program
This course is delivered via our DP Learning@Home Program , offering a mixture
- self-paced
- online
- blended
- on-the-job
- block or day release for apprentices
- a combination of the above
Training Locations
This course is delivered nationally.
QLD Campus
- Cairns – Nintiringanyi Conference Centre, 16-18 McCormack Street, Cairns QLD 4870
- Sunshine Coast – Unit 5/18-22 First Avenue, Maroochydore QLD 4558
- Brisbane – 162 Abbotsford Road, Bowen Hills QLD 4006
- Gold Coast – Unit 7, 52 Davenport Street, Southport QLD 4215
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Course Entry Requirements
The target learners and entry requirements for this course must:
- be over 18 years of age, and no longer attending secondary school
- undertake Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
- ability to undertake vocational placement, which includes manual handling tasks
- have technological skills to undertake computer/online work and have access to a computer and software with the following minimum specifications
- Adobe Acrobat Reader/Adobe Flash Player and up to date internet browser
Course Structure
This qualification is made up of 16 units of competency (8 core, 8 elective) which reflect the needs of industry.
Core Units
| Unit Code | Unit Name |
|---|---|
| CHCCCS007 | Develop and implement service programs |
| CHCCOM003 | Develop workplace communication strategies |
| CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services |
| CHCDIV003 | Manage and promote diversity |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCPRP003 | Reflect on and improve own professional practice |
| HLTWHS004 | Manage work health and safety |
Elective Units
| Unit Code | Unit Name |
|---|---|
| CHCCCS004 | Assess co-existing needs |
| CHCCSM004 | Coordinate complex case requirements |
| CHCCSM005 | Develop, facilitate and review all aspects of case management |
| CHCCSM006 | Provide case management supervision |
| CHCMGT003 | Lead the work team |
| CHCINM001 | Meet statutory and organisation information requirements |
| CHCMGT001 | Develop, implement and review quality framework |
| BSBSTR502 | Facilitate continuous improvement |
Students will be provided with all the Student training and assessment materials for each unit of competency required to complete the course
Fees & Funding
Fee For Service (not eligible for government funding)
- A Full Fee paying student – total course fee $4150
To commence a $250 deposit is required prior to commencing training and assessment, with weekly, fortnightly and monthly payment plans to pay the remaining fees.
Queensland Government Funding
Higher Level Skills Funding, a Queensland Government Initiative
The Higher Level Skills Program aims to assist individuals to gain the higher level skills required to secure employment or career advancement in a priority industry, or to transition to university.
DP Training is able to offer Queensland Government funding to eligible students, under the Higher Level skills Program. If a person is eligible for funding under Higher Level skills Program, the Queensland Government will subsidise the costs of their accredited training, although a student co-contribution fee will be required.
Call DP Training to check if you meet the eligibility criteria, the student co-contribution fee can be as little as $49 for a concession card holder or $69 for non-concession enrolment.
See Higher Level Skills Fact Sheet here.
For further information on the Certificate IV Higher Level Skills program, refer to https://training.qld.gov.au/providers/funded/higher-level-skills
Check Your Eligibility For Funding
View more information regarding Certificate 3 Guarantee funding here
For further information regarding DP Trainings policy & procedures please refer to our student handbook.
If you wish to seek funding from any other state, visit our course funding page
STUDY YOUR WAY WITH DP TRAINING
Recognition of Prior Learning (RPL)
Earn credit for what you already know to accelerate your path to a formal qualification. Recognizing your skills from the workplace or previous learning means less study time for you and getting the paper to prove you’re qualified a lot sooner. We can evaluate your skills, apply credits from previously completed studies, and give you advanced standing in your course.
Fill out the “RPL enquiry form” to check your eligibility for RPL qualification.
